0 800 33 09 39Information service
Work times:
Mo
Tu
We
Th
Fr
09:00 - 20:00
Sa
09:00 - 18:00
Su
Day off
en
Delivery and payment
Pickup and delivery
In Kyiv
MediGo courier
In Kyiv
Nova Poshta delivery
Across Ukraine
How.
If you are located in Kyiv, you can receive your order by yourself by choosing the "pickup" delivery method when placing your order.
How?
Delivery of orders by our store's courier takes place if you are in Kyiv and the amount of your order exceeds UAH 30,000.
How?
Delivery of orders of any value in the cities of Ukraine is carried out through the delivery service "Nova Poshta". You can arrange delivery to a branch, post office, or choose targeted delivery by courier.
When?
After placing your order, our manager will check the availability of the goods and inform you when you can receive them. It takes up to 3 days to prepare the order for delivery.
When?
The order is shipped within 3 days. An order for an out-of-stock item has a delivery time of up to 90 days.
When?
Up to 3 days.
How much does it cost?
Free of charge
How much does it cost?
Free of charge
Cost.
If the order amount is up to UAH 30,000 - at Nova Poshta rates.
If the order amount exceeds UAH 30,000 - Free of charge
Where.
Our warehouse:
ΠΌ. Kyiv, 40 Ushynskoho St., building T, office 302
Please note that if an order exceeds the weight or size limitations of a Nova Poshta branch, it will be automatically forwarded to another nearest branch where these limitations are taken into account.
Payment methods
Payment upon receipt
Online payment
Cashless payment
(according to the invoice)
Payment by credit card
Frequently asked questions
What is the warranty period for your equipment?
The warranty period depends on the type of equipment. Usually it is from 12 to 36 months. You can find the exact information in the product description.
What should I do if the equipment is out of order?
In this case, you need to contact our service center using the contacts listed on the website. We will organize the diagnostics and repair of the equipment.
Can I return or exchange the purchased equipment?
Yes, a return or exchange is possible within 14 days after purchase, provided that the product has not been used and has retained all its factory labels and packaging.
Do you provide operating instructions for the equipment?
Yes, all medical devices are supplied with detailed operating instructions. If necessary, we can provide electronic versions of the instructions.
How do you provide technical support for the equipment after the warranty expires?
We offer post-warranty maintenance and repair services. To do this, you can contact our service center. The cost of repair and maintenance will depend on the condition of the equipment and the work performed.
Do you provide equipment installation services?
Yes, we offer on-site service for large medical equipment. Our qualified technicians can come to your hospital or clinic to carry out the necessary work.
What types of service do you offer?
We offer various types of service, including routine maintenance, repairs, software updates, and spare parts replacement.
